Maintenance contracts won while your team is on the tools.
Property managers renew contracts on dates you never hear about. It rings them for you, asks which buildings are up for renewal and where the response time hurts, and books the site walk-through.
Ready to set it up yourself? Start free. Not sure it fits? Ask a question
The maintenance contractor's week
Reactive call-outs pay the wages and scheduled maintenance contracts pay for the next van, and the contracts are sold to property managers who look after a dozen buildings each. They have a contractor for every one of them, and every one of those contracts has a renewal date nobody outside the manager's spreadsheet knows.
You win those contracts in a window of a few weeks before renewal, or the month after a call-out goes badly. Ringing twenty property managers to find the two in that window is a day's work, and it is never the day you have.
The playbook for a maintenance contractor
Drafted from your interview, approved by you. The walk-through comes before any proposal, and the compliance paperwork is a proof point, not a promise.
The next step it books
A half-hour site walk-through with the owner, after which the owner writes a proposal, Wednesday or Friday.
The questions it asks
- 1Do you manage the maintenance contracts for your buildings?
- 2How many buildings, and which trades are under contract?
- 3Are any contracts up for renewal in the next six months?
- 4Where has response time or compliance paperwork been a problem?
The objections it answers
- We have contractors for all of them
- Most managers do. Are any of them coming up for renewal in the next six months, or any where the call-outs have been slow?
- It goes to tender
- Then it helps to have walked the site before the tender opens. The owner walks it with you and writes a proposal after, not before.
- Just send your rates
- The owner prices after seeing the site, because the rates depend on the plant and the access. The walk-through is half an hour; when would suit?
What it never says
- Any rate or price before the walk-through
- A response time the owner has not committed to
- That another contractor's work is unsafe
When it hands over to you
When the lead asks for a person, describes a fault happening now, or asks about a trade or a building type outside the playbook.
A call for a maintenance contractor
The agent rings a commercial property manager on behalf of an Auckland electrical and air-conditioning maintenance firm.
- 0:00Agent
Hi, is that Sandra? I'm an AI assistant calling on behalf of Tāmaki Facilities in Auckland. This call may be recorded. Have you got a minute?
The disclosure, first sentence, every call.
- 0:08Sandra
A quick one.
- 0:10Agent
Tāmaki does the electrical and air-conditioning maintenance for commercial buildings, with the building warrant of fitness paperwork handled as part of the visit. Do you manage the maintenance contracts for your buildings?
The owner's proof point, then the first qualifying question: who decides.
- 0:22Sandra
I do, across nine buildings. We've got contractors for all of them.
- 0:27Agent
Nine is a lot of renewal dates to keep track of. Are any of them coming up in the next six months, or any where the response time has been a problem?
The objection the owner hears most, answered the owner's way, then the qualifying questions: timing and pain.
- 0:37Sandra
Two renew in March. One of them we've had call-out issues with.
- 0:42Agent
Then those two are worth a look. Rawiri, the owner, walks the site with you, about half an hour, and puts a written proposal together after that, not before. Would Wednesday or Friday suit?
The next step: a site walk-through. The never-say list stops any price before it.
- 0:54Sandra
Wednesday. Send me a time.
Recorded outcome
- Result
- Qualified, walk-through booked Wednesday
- Decision maker
- Yes, nine buildings
- Renewals
- Two in March
- Pain
- Call-out response on one site
- Next action
- Owner walks the site, then proposes
Transcript, recording and cost attached to the call
Illustrative call. Tāmaki Facilities and the people in it are fictional and used in our testing.
What maintenance contractors ask
Other trades
Commercial cleaning
Site visits booked while your crews are on site.
A twenty-minute site walk-through with the owner, Tuesday or Thursday afternoons, after which the owner writes the quote.
See the page
Accounting and bookkeeping
New monthly clients without ringing around yourself.
A fifteen-minute call with the owner about how the books run now, Wednesday or Friday mornings.
See the page
IT support
New support contracts while you are fixing someone's server.
A thirty-minute check of the network and the backups on site with the owner, no obligation, Tuesday or Thursday.
See the page
Commercial landscaping and grounds
Grounds contracts booked while you are out mowing.
A twenty-minute walk of the grounds with the owner, after which the owner writes up what she would do differently, mornings next week.
See the page
Recruitment agencies
New client roles opened while you are placing the last one.
A fifteen-minute call with the consultant about one open role, no fee discussion, mornings this week.
See the page
Try it on your own business, free
Sign up, teach it your business in the ten-minute interview and approve the playbook it drafts. Then watch it work: it finds leads once, looks up three businesses you name and works one lead, with the transcript, recording and outcome to judge it by. No card, nothing to cancel.
- The interview and the playbook, in your words, today
- A run of leads found and checked for your market
- One lead worked, with every word on the record
A plan comes when the free trial is used up, and founding customers get our full attention while we are small.
Not sure it fits? Ask a question
A question before you start?
Whether it fits your business, how the rules apply to you, a volume above 600 leads: ask, and the founder replies by email within one business day. No sales call, no calendar.