Site visits booked while your crews are on site.
There is never time to ring practice and office managers between jobs. It rings them for you, qualifies them against your criteria and books the site visit.
Ready to set it up yourself? Start free. Not sure it fits? Ask a question
The cleaning owner's week
You quote in the evenings, supervise in the mornings and cover a shift when someone is sick. New contracts come from referrals and from the odd afternoon when you ring around, and that afternoon disappears the moment a crew is short.
The buyers are practice managers and office managers who already have a cleaner. They look around when visits get missed or when the contract rolls over, and whoever rings them in that window gets the site visit. Nobody rings them in that window.
The playbook for a cleaning company
Drafted from your interview, approved by you, and different from every other cleaner's. Here is what one looks like.
The next step it books
A twenty-minute site walk-through with the owner, Tuesday or Thursday afternoons, after which the owner writes the quote.
The questions it asks
- 1Are you the person who looks after the cleaning contract?
- 2Is the work still at the standard it started at?
- 3When does the current agreement come up for renewal?
- 4How many sites, and are any of them medical?
The objections it answers
- We already have a cleaner
- Most of our clients did. Is the work still at the standard it started at, and when does the agreement renew?
- You will be more expensive
- Quotes usually land close, and there is a free trial clean of one area so you can compare before anything changes.
- Send me something in writing
- The owner writes the quote after a twenty-minute walk-through, so it is for your site and not a brochure. When would suit?
What it never says
- Cheapest, or any price before the walk-through
- A guarantee about staff turnover
- Another cleaning company's name
When it hands over to you
When the lead asks for a person, wants a price on the phone, or raises a site the playbook does not cover, such as industrial or food-grade cleaning.
A call for a cleaning company
The agent rings the office manager of an accounting firm in Albany on behalf of a North Shore cleaner. The moments that matter are highlighted and explained in the margin.
- 0:00Agent
Hi, is that Priya? I'm an AI assistant calling on behalf of Harbourline Commercial Cleaning in Auckland. This call may be recorded. Have you got two minutes?
The disclosure, first sentence, every call.
- 0:09Priya
Two minutes, sure.
- 0:11Agent
Harbourline cleans offices on the Shore, same vetted team every visit and a supervisor who checks the work. Are you the person who looks after the cleaning contract for the office?
The owner's proof points, then the first qualifying question: who decides.
- 0:22Priya
I am, but we've had the same company for years.
- 0:26Agent
That's usually a good sign. Is the work still at the standard it started at, and when does the agreement come up for renewal?
The owner's answer to the objection they hear most, in the owner's words, then the second qualifying question: timing.
- 0:35Priya
Honestly it's slipped a bit. It rolls over in February.
- 0:40Agent
Then February is worth a look. Mere, the owner, does a twenty-minute walk-through and writes the quote herself, no obligation. Would a Tuesday or a Thursday afternoon suit?
The next step the owner defined, offered into the times the owner gave. No price, no close.
- 0:52Priya
Thursday works.
Recorded outcome
- Result
- Qualified, site visit booked Thursday
- Decision maker
- Yes
- Renewal
- February
- Objections
- Has a cleaner, standard slipping
- Next action
- Owner attends the walk-through
Transcript, recording and cost attached to the call
Illustrative call. Harbourline and the people in it are fictional and used in our testing.
What cleaning owners ask
Other trades
Accounting and bookkeeping
New monthly clients without ringing around yourself.
A fifteen-minute call with the owner about how the books run now, Wednesday or Friday mornings.
See the page
IT support
New support contracts while you are fixing someone's server.
A thirty-minute check of the network and the backups on site with the owner, no obligation, Tuesday or Thursday.
See the page
Property maintenance contractors
Maintenance contracts won while your team is on the tools.
A half-hour site walk-through with the owner, after which the owner writes a proposal, Wednesday or Friday.
See the page
Commercial landscaping and grounds
Grounds contracts booked while you are out mowing.
A twenty-minute walk of the grounds with the owner, after which the owner writes up what she would do differently, mornings next week.
See the page
Recruitment agencies
New client roles opened while you are placing the last one.
A fifteen-minute call with the consultant about one open role, no fee discussion, mornings this week.
See the page
Try it on your own business, free
Sign up, teach it your business in the ten-minute interview and approve the playbook it drafts. Then watch it work: it finds leads once, looks up three businesses you name and works one lead, with the transcript, recording and outcome to judge it by. No card, nothing to cancel.
- The interview and the playbook, in your words, today
- A run of leads found and checked for your market
- One lead worked, with every word on the record
A plan comes when the free trial is used up, and founding customers get our full attention while we are small.
Not sure it fits? Ask a question
A question before you start?
Whether it fits your business, how the rules apply to you, a volume above 600 leads: ask, and the founder replies by email within one business day. No sales call, no calendar.